Manage thousands of conversations without growing your team.
Mass campaigns, omnichannel support and misaligned distributors stop being a bottleneck: a single agent trained on your catalog and your brand responds at scale, on every channel.
A successful campaign shouldn't collapse your support.
Thousands of simultaneous inquiries, multiple channels and a distributor network that must stay aligned — volume grows faster than your team.
A launch or a promotion multiplies inquiries within hours, and the team can't scale at the same pace.
Every channel responds with a different tone, and keeping the brand message consistent everywhere consumes hours of oversight.
Prices, stock and terms change by region and distributor, and outdated information causes constant friction.
Holiday or seasonal campaigns spike support demand right when hiring and training more staff isn't feasible.
An agent trained on your catalog and your brand, ready to scale.
Absorbs the spike of inquiries from a launch or promotion without degrading response time.
Responds on WhatsApp, social media and web with the same brand tone and the same information everywhere.
Detects and prioritizes every inquiry — complaint, distributor, campaign — and routes it to the right flow.
Responds with real product data, references and availability, not generic answers.
Centralizes terms, prices and stock by distributor to always respond with current information.
Logs and tracks every product complaint through to resolution, so nothing falls through the cracks.
Multiplies the volume of conversations handled without multiplying team size.
You launch a campaign and thousands of inquiries arrive at once.
Before
After CORTEX
Here's what it looks like inside.
The same panel your team uses, applied to your brand.
What most brands activate first.
- Campaign responseautomatic, immediate support for spikes in inquiries from launches and promotions.
- Complaint routingautomatic classification of product complaints to the responsible team.
- Distributor syncautomatic updates of prices and terms by distributor and region.
- Campaign summaryautomatic report of volume, common topics and complaints detected after each campaign.
Your ERP, your CRM and your channels — truly connected.
Catalog, stock and commercial terms synced directly from your ERP.
Every conversation and complaint is logged and available to your sales team.
Mass, personalized support on the channel your consumers already use.
Respond to campaign comments and direct messages without leaving a single panel.
Handle product and order questions generated from your TikTok campaigns.
Integration with your existing help desk to escalate complex complaints without duplicating work.
Everything you want to know before deciding.
Can it handle campaign volume spikes?
Yes, it's designed to absorb thousands of simultaneous conversations without degrading response time or quality.
Does it keep the same brand tone across every channel?
Yes, it's trained on your brand guidelines and responds consistently on WhatsApp, social media and web.
Can it integrate with our distributors?
Yes, it connects to your distributors' systems to keep prices and terms always up to date.
How does it handle product complaints?
It automatically classifies every complaint and routes it to the right team, with tracking through to resolution.
Does it connect with SAP or Salesforce?
Yes, through direct integrations that sync catalog, stock and customer data in real time.
Does it scale with our business volume?
Yes, the platform is built to grow with you without needing to scale the support team at the same pace.
Let's talk about your brand's customer support.
A specialist will review your operation and propose a rollout strategy — no commitment, no strings attached.