Scale your support without growing headcount.
Centralize your technical documentation, resolve first-level queries instantly, and guide every new user's onboarding without depending on a human being available.
Your user base grows faster than your support team.
Scattered documentation, repetitive tickets and slow onboarding hold back growth right when you need to support the most users.
The number of users grows faster than your support team can scale.
Technical documentation is spread across docs, changelog and forums, and nobody can find the right version.
The same technical questions generate tickets over and over, overwhelming the support team.
Without an automatic guide, onboarding new customers takes longer and increases the risk of early churn.
An agent trained on your product and your technical documentation.
Guide every new user step by step through their setup, without depending on a human being available.
Centralize technical documentation, changelog and FAQs in a single, always up-to-date source of truth.
An agent trained on your product answers technical questions with the same precision as your best support engineer.
Resolve first-level technical queries instantly, freeing your team for complex cases.
Automatically create and prioritize tickets when the AI can't resolve a query on its own.
Centralize every interaction with every customer, from onboarding through to renewal.
Automate notifications, escalations and support workflows without writing a line of code.
A new user gets stuck during onboarding.
Before
After CORTEX
Here's what it looks like inside.
The same dashboard your team uses, applied to your product's support.
What most product teams turn on first.
- Automatic ticket escalationwhen the AI can't resolve a query, it automatically creates and prioritizes a ticket in Zendesk or Intercom.
- Stalled onboarding alertnotifies the team when a new user has been stuck on a key step for a while.
- Documentation syncany change to the changelog or technical documentation automatically updates the knowledge base.
- Renewal reminderautomatic reminder to the sales team as a customer's renewal date approaches.
Your support and product stack, truly connected.
Syncs tickets and conversations so the AI responds with full context on the customer.
Connects your product's chat with the AI trained on your technical documentation.
Get escalation alerts and support summaries straight into your team's channels.
Keeps technical documentation in sync with the actual state of the product and the changelog.
Centralizes internal documentation and turns it into automatic answers for your users.
Connects subscription and billing status with the context of every support conversation.
Everything you want to know before deciding.
Can it scale support without hiring more people?
Yes, the AI resolves most first-level queries, leaving only complex cases for the human team.
Does it centralize scattered documentation?
Yes, it unifies technical documentation, changelog and FAQs into a single, always up-to-date knowledge base.
Does it create tickets automatically?
Yes, when it can't resolve a query, it creates and prioritizes a ticket in your usual support tool.
Does it help with onboarding new users?
Yes, it guides every new user step by step until they complete the initial setup.
Does it integrate with Zendesk or Intercom?
Yes, it connects natively with the main support and product messaging tools.
Can it access the technical state of the product?
Yes, it connects with GitHub/GitLab to keep documentation synced with the real code and changelog.
Let's talk about scaling your support without growing headcount.
A specialist will review your product and technical documentation and propose a rollout strategy — no commitment, no lock-in.